Terms & Conditions

Last updated: 30 Nov 2025

Welcome to Violet Basket. By accessing or making a purchase from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

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1. General

This website is operated by Violet Basket. Throughout the site, the terms “we”, “us”, and “our” refer to Violet Basket.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

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2. Products

We sell fashion and imitation jewellery.

Product images may appear slightly different due to lighting or screen settings.

All items are handcrafted or curated in small batches, so slight variations may occur.

We do not sell real gold, silver or diamonds.

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3. Pricing & Payments

All prices are listed in INR.

Prices may change without prior notice.

Payment must be completed at checkout using our available payment methods.

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4. Shipping & Delivery

Orders are processed within 1–3 business days.

Delivery timeline depends on your location and courier service.

Usually it takes 4-8 days to reach you.

Once dispatched, tracking details will be shared via email/SMS.

Delays caused by courier partners are not under our control.

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5. Returns & Exchange

We only accept returns/exchanges for:

✔ Wrong product received

✔ Damaged product on arrival (with unboxing video)

Change of mind is not accepted.

Customers must contact us within 24 hours of delivery with proof.

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6. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, cancellations will not be accepted.

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7. Intellectual Property

All photos, videos, logos and content on this website belong to Violet Basket.

Unauthorised use, copying or distribution is not allowed.

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8. Limitation of Liability

We are not responsible for:

Damage caused after product usage

Allergic reactions to materials

Delayed deliveries caused by courier companies

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9. Contact Information

For support or queries, you can reach us at:

Email: violetbasket@gmail.com

Instagram: @violetbasket