CANCELLATION & REFUND

At Violet Basket, we strive to provide our customers with the best possible shopping experience. However, we have a strict cancellation and refund policy to ensure that we can continue to offer high-quality products and services.

Cancellation Policy:

All orders placed on Violet Basket are considered final and cannot be cancelled once they have been confirmed. Please ensure that you review your order carefully before confirming it, as we will not be able to make any changes or cancellations after the order has been placed.

Refund Policy:

We take great care in packaging and shipping our products, but occasionally, damages or errors can occur. If you receive a broken, damaged, or missing product, please contact us within 24 hours of delivery.

To initiate a refund, please provide us with the following:

1. Order number
2. Clear photographs of the damaged or broken product
3. Description of the issue

Our team will review your request and provide a refund or replacement, as applicable. Please note that refunds will only be processed for the damaged or broken product and not for the entire order.

Refund Timeline:

Refunds will be processed within 5-7 working days of receiving the refund request and verifying the issue.

If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us at:

Email: violetbasket31@gmail.com
Instagram: @violetbasket_